Job Description

Customer Service Representative II

LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients’ key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer interaction. Customer Service Representatives will address inquiries related to our clients’ products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships.

Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations:

Urbandale, IA - Franklin, MA - Houston, TX - Tampa, FL - Miami, FL

Shift:

• Training - 8/4 thru 8/15 (need 100% attendance)
• Nesting - 8/18 thru 8/29 (mix of on the phone and training)
• Production (full time on phones) - this will start 9/2, since we are OFF for a holiday on 9/1.
• Schedule - 8 am to 4:30 pm CST (for training, nesting and production)

Compensation: $16.59 - $18.50 per hour depending on location.

Responsibilities:

Client Interaction:

• Serve as the primary liaison between clients and the organization.
• Requesting additional information from clients via letters or phone calls to address their queries.
• Address client inquiries promptly and professionally.
• Provide accurate information about our products and services.

Issue Resolution:

• Investigate and resolve client concerns efficiently.
• Collaborate with internal teams to find effective solutions.
• Communicate resolutions clearly and effectively.

Daily Operations:

• Handle client communications via phone, email, and web chat.
• Maintain accurate records of interactions.
• Ensure timely follow-up on outstanding matters.

Qualifications:

Education:

• High School Diploma Required

Experience:

• Experience in an office setting - non-retail customer service, call center highly preferred

Communication Skills:

• Excellent verbal and written communication skills.

Problem-Solving:

• Ability to analyze issues and propose effective solutions.

Empathy:

• Demonstrated ability to understand and address client needs.

Team Player:

• Collaborative mindset and willingness to work with cross-functional teams.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

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