Customer Support Representative Job at EPITEC, Johnston, IA

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  • EPITEC
  • Johnston, IA

Job Description

Job Title: Customer Support Representative

Location: Johnston, Iowa

Job Type: W2 Contract

Expected hours: 40 hours per week

Schedule: On-Site

Pay: $20.50 / hour

RESPONSIBILITIES:

  • Provide front-line technical support, information, and solutions for product-related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Offer support via multiple channels including telephone, email, and chat.
  • Effectively document each interaction within the case management system.
  • Create and maintain support tools and solutions available online.
  • Support a variety of products including Company Website-Dashboard, Operations Center, and machine guidance.

REQUIREMENTS:

  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Advanced in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management

What Makes You Stand Out:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Benefits: dental, vision and our 401k retirement savings plan

Job Tags

Holiday work, Contract work, Work experience placement, Shift work,

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