Customer Support Representative Job at EPITEC, Johnston, IA

ODh4WVlHRkNzanc3cjBoekZWOE9YRFNvOFE9PQ==
  • EPITEC
  • Johnston, IA

Job Description

Job Title: Customer Support Representative

Location: Johnston, Iowa

Job Type: W2 Contract

Expected hours: 40 hours per week

Schedule: On-Site

Pay: $20.50 / hour

RESPONSIBILITIES:

  • Provide front-line technical support, information, and solutions for product-related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Offer support via multiple channels including telephone, email, and chat.
  • Effectively document each interaction within the case management system.
  • Create and maintain support tools and solutions available online.
  • Support a variety of products including Company Website-Dashboard, Operations Center, and machine guidance.

REQUIREMENTS:

  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Advanced in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management

What Makes You Stand Out:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Benefits: dental, vision and our 401k retirement savings plan

Job Tags

Contract work, Work experience placement, Shift work,

Similar Jobs

Indotronix Avani Group

Mechanical Drafter Job at Indotronix Avani Group

 ...Proactively participate in the company's continuous improvement programs taking the lead on assigned projects. Practice Thermo Fisher Scientifics core values, Integrity, Intensity, Innovation, and Involvement in all daily activities. Minimum Requirements/... 

Ajulia Executive Search

Laboratory Technician Job at Ajulia Executive Search

 ...chemical wastes to designated area for destruction Must be able to complete all the required documentation properly. Other task as assigned. QUALIFICATIONS: ~ High School Diploma or GED. ~1+ years experience as Lab Technician in pharmaceutical industry... 

Chick-fil-A

Team Member 14/15 Year Old Job at Chick-fil-A

 ...At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. Position Type: Part-Time 14/15 year old: $10.25 per hour Cross training: Building your skill set with on the job training in all team member roles in the restaurant. Requirements... 

AWH Logistics

Class C Driver Job at AWH Logistics

 ...PLEASE FOLLOW THIS LINK TO FILL OUT A MOTOR VEHICLE REPORT: AWH Logistics, LLC is looking for experienced Class C Box Truck drivers for lift gate route delivery in Leetsdale, PA. You are the key to keeping our commitment to exceed customer expectations and ensuring... 

Legacy Health

RN Staff Nurse - Adult Psychiatric Care Job at Legacy Health

 ...direction of the clinical manager or designee as defined by the relevant Standards and Scope of Practice for the Registered Nurse. The RN Staff Nurse assesses, analyzes, plans, implements and evaluates patient care following established patient care standards for Legacy...