Job Description

About the Role

Join our dynamic team as an Office Services Associate and play a pivotal role in ensuring seamless office operations. This position offers the opportunity to be the primary liaison between clients and our organization while delivering comprehensive support services including back-office operations, hospitality, mail handling, and reprographics.

What You'll Do

Client Relations & Account Management (15%)

• Serve as the primary point of contact between clients and Forrest Solutions
• Manage day-to-day operational requirements and address client inquiries promptly
• Maintain professional office environment with proper signage and organized spaces
• Contribute to weekly leadership meetings with detailed outcome reports

Process Improvement & Documentation (10%)

• Collaborate with client organizations to develop policies and procedures
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Implement process improvements using project and change management methodologies
• Maintain and update Site Operations Manual/Playbook

Client Experience & Satisfaction (10%)

• Build and maintain strong client relationships through exceptional service delivery
• Conduct regular office inspections to ensure optimal appearance and functionality
• Provide attentive customer service and resolve complaints efficiently
• Support hoteling culture and mobile working practices

Facilities Management (10%)

• Execute interoffice moves and meeting room setups
• Perform light maintenance tasks including carpentry and fixture maintenance
• Maintain cleanliness standards and manage supply replenishment

Mail & Print Services (20%)

• Sort and distribute interoffice mail and operate postage equipment
• Handle specialized mail services (certified, registered)
• Provide comprehensive print services including copying, binding, and quality control
• Maintain accurate record logs and perform basic copier maintenance

Meeting Support (10%)

• Oversee meeting room operations and ensure timely participant arrivals
• Coordinate meeting logistics and room preparations

Professional Development (5%)

• Participate in training programs including Cornerstone platform utilization

What We're Looking For

Required Qualifications:

• High school diploma or equivalent (college degree preferred)
• Minimum 1 year of relevant experience
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills

Key Competencies:

• Client-first mentality with focus on delivering added value
• Exceptional attention to detail and accuracy
• Ability to multitask in fast-paced, high-energy environment
• Strong decision-making skills and ability to work under pressure
• Team player with positive attitude and relationship-building skills
• Commitment to maintaining confidentiality and security
• Pleasant, cheerful disposition
• Flexibility and adaptability to changing priorities

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