Job Description

Operations Manager

Who We Are:

r.World is the award-winning, turnkey, reusable cup system for live events. Together with our partners, we’re eliminating the billions of single-use and disposable items that contribute to our world’s climate crisis. r.World was born from 3 decades of sustainability experience and innovation. We’ve been at the forefront of awareness and action in the environmental movement, climate change and single-use waste reduction since 1990. Our partners include U2, Dave Matthews Band, Bon Iver, Maggie Rogers, The Rolling Stones, and many more. Our team has implemented reuse programs in over 70 cities, 30 U.S. states, 12 countries.

Role:

We are seeking a highly organized, energetic, dependable, and hands-on Operations Manager to assist in successfully executing the r.World reuse program at the Hyattsville, MD location. This role is ideal for a growing leader who is self-motivated, comfortable in an ever-changing and fast-paced environment, and has an appetite for self-growth and continuous improvement. As Operations Manager, you will back fill any of the areas when short staffed, including but not limited to driving, breaking down, and QA.

Key Responsibilities:

• Collaborate with the COO to execute the daily work plan and supervise Wash Technicians and Driver, ensuring a consistent supply of clean cups.
• Lead and perform tasks required to ensure clean products are always available for weekly deliveries: sorting, washing, quality assurance, and packing.
• Enter deliveries, pickups, harvest counts, and QA data into the r.Turn system daily.
• Enter venue inventory counts, hub inventory counts, review, and approve harvest reports monthly.
• Occasionally communicate new PO’s and transfers to other hubs using Operations Slack channel.
• Professionally represent r.Cup during client interactions, maintaining a positive and professional image.
• Lead improvement initiatives and manage projects as assigned by the COO.
• Develop and provide expertise throughout the wash cycle, including cup sorting, washing, inspections, packing cases, and order fulfillment.
• Conduct order deliveries and cup collections using the company box truck, including logging time and mileage, refueling and cleaning the vehicle, inspecting the truck, reporting road incidents, and assisting with the loading and unloading of cups at the wash hub.
• Perform precise cup inventory counts at customer venues and the wash hub.
• Collaborate with local Sales teams to set up new venue locations, including staff training, bin delivery and placement, container stocking, and signage production and placement.
• Maintain all machines and equipment in working order, reporting any issues to the COO.
• Ensure all necessary supplies for washing are on hand and fully stocked.
• Maintain a clean, orderly, and organized wash hub.
• Conduct inventory cycle counts

Key Qualifications:

• Highly motivated individual with 3+ years of experience in operations supervision within manufacturing, warehouse, or distribution industries.
• Proven ability to positively motivate and hold warehouse staff accountable.
• Strong eagerness to learn and grow in this role, with a determined approach to completing tasks.
• Ability to perform effectively under pressure and meet tight deadlines.
• Experience operating a box truck, with a valid driver’s license and an excellent driving record.
• Physical capability to lift heavy boxes.
• Proficiency in operating a pallet jack.
• Demonstrated success in managing and delivering assigned projects on time.
• Excellent critical thinking and problem-solving skills.
• Strong verbal communication skills.
• Comfort in working within ambiguous and frequently changing conditions.

Join us at r.World and be part of a team dedicated to creating a sustainable future through innovation and eco-friendly practices. Apply now to bring your skills and passion to our exciting journey!

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