Job Description

The Patient Services Specialist serves as the primary point of contact between patients, families, healthcare providers, and the organization. This role ensures that patients receive high-quality, coordinated care by facilitating communication, managing appointments, addressing concerns, and providing education and support throughout the care process. The Patient Care Coordinator/Liaison advocates for patient needs and works to enhance the overall patient experience.

Key Responsibilities:

• Serve as the main contact for patients and families, addressing questions, concerns, and requests promptly and professionally.
• Coordinate patient care activities, including scheduling appointments, procedures, and follow-up visits.
• Facilitate communication between patients, families, physicians, nurses, and other members of the healthcare team.
• Assist patients in understanding care plans, treatment options, insurance benefits, and available resources.
• Monitor patient progress and follow up to ensure continuity of care.
• Support patient transitions between hospital, outpatient, and home settings.
• Educate patients and families on medical processes, post-care instructions, and community resources.
• Advocate for patient needs to ensure culturally competent, patient-centered care.
• Maintain accurate and confidential patient records and documentation.
• Identify and address barriers to care, such as transportation, financial assistance, or language needs.

Qualifications:

• Bachelor’s degree in healthcare administration, nursing, social work, or a related field (preferred; equivalent experience may be considered).
• Experience in patient care coordination, case management, or a healthcare-related field.
• Strong interpersonal, communication, and conflict-resolution skills.
• Knowledge of healthcare systems, insurance processes, and community resources.
• Proficiency with electronic health records (EHR) and Microsoft Office Suite.
• Ability to work independently while collaborating with multidisciplinary teams.
• Compassionate, patient-centered approach with strong organizational skills.

Work Environment:

• Remote with 25-40% travel to healthcare settings (hospital, clinic, or outpatient facility).
• Fast-paced environment requiring adaptability and multitasking.

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