Job Description

SERVPRO of Rome is hiring a Restoration Supervisor (Crew Chief)!

Benefits offered:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor (Crew Chief) demonstrates the company's Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience, and overall customer satisfaction, tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with the restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver's license
• IICRC certification in WRT and/or FSRT
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning or emergency mitigation and restoration
• Clean driving record

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (i.e., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to wear PPE, including, but not limited to, a half-face/full-face respirator, gloves, Tyvek suit, etc.

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

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