Job Description

Responsibilities:

Customer Support

• Provide comprehensive support to treasury customers, including answering questions, setting up accounts, resetting passwords, and updating agreements and transaction limits for all treasury products, including ACH Origination, Wire Origination, Remote Deposit Capture, Lockbox, Account Analysis, and other services.
• Serve as the first point of contact for escalated issues and provide solutions for complex customer requests or problems.
• Provide exceptional customer support, troubleshooting complex issues, and ensuring resolution within established timeframes.
• Provide demonstrations and training for customers on treasury product usage, including the installation and troubleshooting of hardware/software.

Process and Compliance

• Perform Account Analysis review and account maintenance.
• Oversee the initiation, execution, and review of treasury agreements to ensure accurate and timely implementation of contracted services.
• Verify that contracted services are implemented within expected timeframes and accurately to ensure service fees are appropriately charged.
• Monitor customer accounts to ensure services are delivered as requested and comply with treasury management procedures and bank policies.
• Create and update department procedures and training materials to ensure team alignment with best practices.

Innovation and Projects

• Assist with research and development of special projects, perform support functions related to departmental tasks, and frequently interact with officers and other departments.
• Contribute to special projects and manage departmental initiatives as assigned.

Technical Skills:

• Proficiency in Treasury Management Systems and related technologies.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with banking software and online banking platforms.

Preferred Qualifications:

• 1+ years of experience in Treasury Management or operational support.
• Demonstrated leadership abilities or previous experience in a senior/lead role.
• Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP), preferred.

Work Environment:

• Flexibility for remote work options, if applicable.
• Ability to manage multiple priorities in a deadline-driven, fast-paced environment.

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