Job Description

Essential Qualifications: Bachelor’s (4 year Degree)

Essential Skills & Experience: 6 – 8 years of experience of Sales for a glass container to Pharmaceutical customers, Experience in Sales, Manufacturing, customer service teams; customer coordination. Microsoft Office, SAP Hana, Sales Force CRM.

Key Roles/Responsibilities:

• Develop and regular update on Pharma Segment Strategic Overview and Analysis
• Develop Annual Sales Budgeting for Pharma Segment.
• Direct responsibility for Development and Growth of the Pharma moulded glass containers Sales. – Type 1 , 11 & 111 – flint & amber.
• Maintain Annual Customer Profiles for Major Accounts Consisting of Items, Annual Quantities Pieces and Sales Dollars. Total Glass Sales For Major Accounts Included.
• Recommend Alternate Products Based on Cost, Availability or Specifications.
• Provides Monthly Reports Consisting of Account Sales Summaries, Aged Inventory, Sales Projections, Account Receivables and Other Pertinent Sales Information.
• Provide Value Added Services Including Technical Support and Product Training.
• Prepare weekly / fortnightly & monthly business activity report, travel report etc.
• Make in person / virtual Presentations to Pharma customers
• Primary Responsibility for entering Request for Quotations.
• Present Pricing and Terms in Accordance with Standard Procedures.
• Accurately Process Customer Transactions such as Orders, Quotes and Other Issues.
• Monitor Scheduled Shipment dates to Ensure Timely Delivery and Expedite as Needed.
• Fill Requests for catalogs, Information and Samples as Needed.
• Maintain Customer Files and Contacts for Purchasing, Packaging, Quality and Planning.- All data in Sales Force CRM and back up.
• Communicate to the Purchasing Department Unexpected Increases or Decreases in Demand for Products.
• Educate Customers About Terminology, Features and Product benefits in Order to Improve Product Sales and Customer Satisfaction.
• Any additional jobs, tasks, or responsibilities assigned to them by their immediate manager/supervisor.

Technical / Functional Competencies

• Sound knowledge of glass manufacturing & new product development – specifically pharmaceutical glass.
• Ability to understand technical terms used in the glass industry
• Sound knowledge of SAP or similar accounting software
• Strong customer orientation
• Process knowledge of end to end approval from customers.

Behavioral Competencies

• Welcomes new ideas and puts them into action
• Proactive Business development to improve customer experience
• Values diversity of back-grounds and opinions
• Researches market trends to identify emerging customer needs
• Builds feedback mechanisms to address customer expectations
• Proven track record of exhibiting good problem-solving skills and being a dependable, self-motivated employee.
• Planning and organizational skills – prioritization, resource allocation, multi-tasking
• Action orientation
• Good, professional, verbal and written communication skills are a must.

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