Job Description

Senior Director of Banquets | Luxury Hospitality | Executive-Level Role

We’re seeking a dynamic Senior Director of Banquets to lead the vision, strategy, and execution of banquet operations across a high-profile luxury hospitality environment. This executive-level role oversees all banquet programming—from large-scale galas and high-touch social events to corporate functions and seasonal activations—ensuring service excellence, operational efficiency, and revenue growth.

Key Responsibilities:

Strategic Oversight & Event Leadership

• Lead the planning, coordination, and flawless execution of all banquet functions
• Partner cross-functionally with Sales, Catering, Culinary, and Operations to drive innovation and guest satisfaction
• Serve as the senior liaison for VIP clients and key accounts, ensuring elevated, bespoke experiences
• Develop SOPs and scalable systems for multi-venue banquet operations

Team Leadership & Talent Development

• Direct and inspire a large, diverse banquet team including managers, captains, servers, and bartenders
• Implement performance management systems and ongoing training programs
• Foster a culture of service excellence, accountability, and continuous improvement

Guest Experience & Service Excellence

• Champion the highest standards of service, presentation, and personalization
• Handle escalated guest concerns and feedback with diplomacy and agility
• Uphold brand reputation through meticulous attention to detail and consistency

Financial & Operational Management

• Oversee banquet P&L, labor planning, and cost control measures
• Drive top-line revenue through upselling strategies and premium event offerings
• Optimize event flow, room setup logistics, and inventory management to ensure efficiency
• Approve and audit BEOs, ensuring all aspects of execution are aligned with client expectations

Vendor & Partner Relations

• Manage key vendor relationships and negotiate favorable contracts
• Ensure vendor compliance with service and safety standards

Compliance & Safety

• Ensure strict adherence to health, safety, and sanitation regulations
• Conduct regular venue walk-throughs and post-event debriefs to identify areas for improvement

Qualifications:

• 7+ years of progressive banquet or event leadership in luxury hospitality
• Proven success in managing large-scale, high-touch events
• Strong financial acumen with experience overseeing multi-million-dollar banquet operations
• Executive presence with excellent client relations, communication, and problem-solving skills
• Proficiency in event tech, POS systems, and Microsoft Office Suite

Work Requirements:

• Ability to lead during evenings, weekends, and holidays based on event schedules
• Must be comfortable navigating fast-paced, high-volume event environments

This is a career-defining role for a banquet professional with high standards, a strategic mindset, and the ability to inspire excellence at scale.

Equal opportunity employer. All qualified applicants encouraged to apply.

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